What to do if my suitcase was damaged during a flight?

If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. You may do so at the service counter in the baggage claim area.

Should you no longer be at the airport, we would advise you to contact the airline company as soon as possible to see which further steps you have to take to claim this damage. Please check your rights via this link.

What to do if my suitcase was damaged whilst in the hands of another carrier (bus company, train,...)?

You can equally file a claim with the carrier in the interest of receiving proper compensation for your damaged item.